FAQ

Got questions? Read on.

The Product

What's in the box?

Each Haunted Mirror ships with:

  • Pre-built Haunted Mirror unit (15" display, motion sensor, speaker, microphone)
  • Power adapter
  • Quick start card with QR pairing code
  • Pre-loaded content library (videos and audio)

The companion iOS app is a free download from the App Store.

How does it work?

The mirror has a motion sensor that detects movement nearby. When triggered, it plays a scare video, audio clip, or message based on the mode you've selected:

  • Scare — Plays a random video from your content library when motion is detected
  • Audio — Plays a random audio clip on motion
  • Ritual — Listens for a trigger phrase (like "Bloody Mary") spoken three times
  • Motivational — Plays uplifting messages instead of scares
  • Daily Brief — Reads a custom morning briefing to you
  • Reminders — Triggers on schedule rather than motion

You control everything from the companion app on your phone.

Why does Ritual Mode take a few seconds to respond?

Ritual Mode uses cloud-based voice recognition to listen for your trigger phrase. After you say the phrase, it takes about 10-12 seconds for the mirror to transcribe what you said and trigger the scare.

We've found this slight delay actually adds to the ritual's suspense — the mirror "considers" your summons before responding. Many users report it feels more authentic this way.

Want a faster response? We're piloting an upgraded edition with on-device voice processing (under 5-second response). If you're interested, email support@haunted-mirror.com for details and pricing.
Does the mirror have a camera?

No. The Haunted Mirror does not contain a camera. It uses a passive infrared (PIR) motion sensor to detect movement, not a camera. There is no recording, photographing, or filming of any kind.

The microphone is only active when Ritual Mode is enabled and only listens for the configured trigger phrase. See our Privacy Policy for details.

What does the iOS app do?

The free companion app lets you:

  • Switch modes (Scare, Ritual, Audio, Motivational, etc.)
  • Upload your own scare videos, audio, and messages
  • Send instant messages to play on the mirror
  • Browse community content
  • Adjust trigger sensitivity, volume, and cooldown
  • See if your mirror is online
  • Pair multiple mirrors to one account

Ordering & Shipping

How long does shipping take?

Each Haunted Mirror is hand-built. Your unit will ship within 7-10 business days of your order. Once shipped, ground shipping takes 5-7 business days (Standard) or 2-3 business days (Expedited).

The mirror contains a lithium battery, so it ships ground only — no air or expedited overnight shipping is available.

Where do you ship?

We currently ship to the United States only. International shipping isn't available at launch due to lithium battery import regulations, but it's on our roadmap.

What's your return policy?

Hand-built launch units are returnable within 14 days of delivery if unused and in original condition. Customer pays return shipping.

Defective units are covered by a 90-day workmanship warranty — we'll repair or replace at our cost. Email support@haunted-mirror.com to start a return or warranty claim.

See our full Terms of Service for details.

Do you offer discounts?

Yes! Use promo code LAUNCH10 at checkout for 10% off your order. Limited time during the launch.

You can also win a free Haunted Mirror by signing up for our monthly giveaway at haunted-mirror.com/community.

Setup & Use

How do I set up the mirror?

Setup takes about 5 minutes:

  • Plug in the mirror and wait ~30 seconds for boot
  • On your iPhone, connect to the "HauntedMirror-Setup" Wi-Fi network
  • Open a browser and go to http://10.42.0.1
  • Enter your home Wi-Fi credentials
  • The mirror will reboot and connect to your network
  • Open the iOS app and scan the pairing QR code on the included card

Once paired, you control everything from the app.

Where should I place the mirror?

The mirror works best when:

  • It's at face height (3-5 feet from the floor)
  • Within 6-8 feet of where someone will stand
  • Plugged in to a nearby outlet (USB-C power)
  • Within Wi-Fi range of your router
  • Indoors (it's not waterproof)

For Halloween night, popular spots are entryways, bathroom mirrors, hallways, and porches (covered).

Is it safe for kids?

The mirror is intended for ages 13 and up due to startle effects. Adult supervision is required when used around younger children. Some content may not be appropriate for very young children — please preview your content library and avoid using the mirror to frighten anyone with photosensitive epilepsy, heart conditions, anxiety disorders, or PTSD.

See full safety notices in our Terms of Service.

Account & Privacy

What data does the mirror collect?

The mirror sends its online status, current mode, and device ID to our cloud so the app can display and control it. Your uploaded content (videos, audio, messages) is stored in your private account and is never shared.

The mirror does NOT have a camera and does NOT record video or photos. The microphone is only active during Ritual Mode and only listens for the configured trigger phrase.

Full details in our Privacy Policy.

How do I delete my account?

From the iOS app: Dashboard → tap your profile icon → Delete Account. This permanently removes your account, linked devices, uploaded content, messages, and community submissions. This action cannot be undone.

Other Products

What's coming next from AI Creations?

We're building out a full collection of haunted tech:

  • Scare Box — Wireless mesh boxes that sync with your mirror for synchronized scares around your home or yard
  • Hanging Harry — Motion-activated drop dummy
  • More to come as the collection grows

Sign up at haunted-mirror.com/community to get notified when these launch — and you'll automatically be entered into our monthly mirror giveaway.

Still Stuck?

Email us at support@haunted-mirror.com — we usually respond within 24 hours.